Help Center
8b99 FAQ — Answers to
8b99 FAQ — Answers to
Common Questions
Find detailed answers to all your questions about accounts, deposits, withdrawals, support, and responsible gaming at 8b99.
Whether you are new to 8b99 or a returning player, having questions is perfectly normal. On this page we have gathered the most common questions about support, deposits and withdrawals, account management, and responsible gaming all in one place. Every answer is written in a straightforward and plain way so you can find a solution quickly. If you cannot find your question here, reach out via our 24/7 live chat or email.
Support
Questions About Support
The 8b99 customer support team serves you in both Bengali and English. Ask your question in whichever language you are comfortable with and our agents will reply in that same language. Our support team has been set up with Bangladesh players in mind.
8b99 support is active 24 hours a day, 7 days a week — including holidays. Whether it is late at night or early in the morning, reach out via live chat whenever you have an issue. A real agent is ready to help any day of the week, at any time.
8b99 has two support channels: live chat (right on the site) and email — [email protected]. Live chat is the most effective option for resolving issues quickly. Use email if you want to describe your issue in detail.
Before reaching out, have your registered email or username, a brief description of the issue, and where applicable the transaction date and amount close at hand. This helps the agent identify your account quickly and speeds up the resolution.
Yes, all emails sent to [email protected] are answered. Email is especially useful for complex issues or those that require documentation. Describe your issue clearly in the email and attach screenshots if needed.
Payment
Money Deposits
Go to the 8b99 cashier page and select Nagad. Complete the payment using the Nagad app or by dialing *167# to the designated number. The minimum deposit amount is ৳300. Once the payment is successful, the balance will be added to your 8b99 account.
The minimum deposit amount at 8b99 is ৳300 for all methods. This applies to bKash, Nagad, Rocket, and bank transfer alike. You can start with a small amount to get familiar with the platform.
8b99 currently has four active deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfer you can use major banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank.
8b99 does not apply any extra charge on deposits. However, your mobile banking provider (such as bKash) may charge a small fee according to their own transaction policy — that is a matter of bKash's terms, not 8b99's.
First, wait a few minutes — there may be a slight delay due to network reasons. If you have received a payment confirmation message but the balance has not been updated, contact live chat immediately with the transaction date, amount, and reference number.
Profile
Account & Login
Click the "Forgot Password" option on the 8b99 login page. Enter your registered email address and a recovery link will be sent to you. Click the link and create a new password. If you do not receive the link, check your spam folder or contact support.
Yes, go to your profile settings to update personal information. Some changes may require identity verification. If you have trouble making changes from settings, let the support team know — they will help update your information securely.
No. Under 8b99's rules, each player may hold only one account. Creating multiple accounts is prohibited and may result in all accounts being suspended. If you are having trouble accessing your existing account, contact support.
Entering the wrong password repeatedly may temporarily lock the account. Wait a little while and then try again. If the problem persists, contact 8b99 support — your account can be recovered after verifying your identity.
To register you need a valid email address, a mobile number, and you must be at least 21 years old. Provide accurate and genuine information in the registration form, as it will be verified at the time of withdrawal. The registration process is simple and quick.
The minimum withdrawal amount at 8b99 is ৳800. Approved requests generally reach your bKash, Nagad, Rocket, or bank account within 1 hour. Having your account information verified at the time of withdrawal makes the process even smoother.
Responsible Gaming
Responsible Gaming
8b99 is for adults aged 21 and above only. Keeping minors away from online gaming is our ethical and social responsibility. Age is verified at registration and accounts are closed if this rule is violated.
If you feel that gaming is having a negative impact on your life, let 8b99 support know right away. Our team will help you set limits on your account or take a break. You can also seek help from trusted mental health services or community support organizations.
Yes, 8b99 gives players the option to set their own deposit limit. You can set a limit for any period — daily, weekly, or monthly. To make changes, use your profile settings or get help from support. Managing your own budget is the key to responsible gaming.
Yes. You can request that your account be temporarily closed (cooling-off) for a specific period. During this time it will not be possible to log in or make deposits. If you need a longer break or permanent self-exclusion, let support know directly.
To activate self-exclusion, contact 8b99 support via live chat or email ([email protected]) and clearly state that you want to close your account permanently or for an extended period. Our team will act promptly and support you through the entire process.
Still have questions?
The 8b99 support team is always by your side. Contact us via live chat or email — in Bengali or English, whichever is convenient for you.
Live Chat — 24/7
[email protected]
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